Samsung on Friday announced a formal recall of 2.8 million top-load washing machines - more than a month after the United States government first issued a warning that the machines are unsafe. Consumers are being told to wash bulky items like bedding on low-speed cycles. It is expected to cost the company $5.3 billion.
Only top-load washing machines with rear or mid-controls are affected. The CPSC recall page puts some numbers to those reports - to date, there have been "733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis" and "nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries". Several lawsuits have been filed against the business in Georgia, Indiana, and Texas on complaints that the washing machines are exploding when used.
Four years ago, the company had a problem in Australia where there was a recall of Samsung washing machines due to an electrical issue causing fires.
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Samsung (KRX:005930) later revealed that this latest recall will also apply to their models in Canada, though there have been no reported injuries in the country. In a statement, the company's USA subsidiary said it's working with retailers and the commission to inform consumers about the problem. A senior vice president, John Herrington said, "Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall". In addition to the Galaxy smartphone, the virtual assistance will also be incorporated into other products, including home appliances and wearable technology devices, according to media reports.
The recall affects Samsung's top-loading washing machines which were sold at a number of retailers - including Best Buy, The Home Depot, Sears, and Lowe's - during the period between March 2011 and November 2016. Consumers who purchased an affected model in the last 30 days are being offered a full refund.
In the current recall, the company is offering consumers a choice between a free fix and a rebate toward the purchase of a new washing machine.