United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.
United Airlines CEO Oscar Munoz has said he will not resign despite ongoing controversy over how he and his company handled the forced removal of one of its customers from a USA flight.
It was at least Munoz's fourth statement about the confrontation.
The passenger was identified as Mr Dao, a 69-year-old physician from Elizabethtown, Kentucky.
A spokeswoman for Dao's attorneys told BuzzFeed News it was "premature" to discuss anything about a potential lawsuit, but added that his lawyers would talk about the case during a news conference scheduled for Thursday morning. Dr. David Dao's attorney Thomas A. Demetrio released court docs on April 12 requesting evidence from the jet Dr. Dao was kicked off of from both United and the City of Chicago.
Federal law says airlines don't have to pay more than $1,350 to passengers who are bumped involuntarily.
"Currently, they are focused only on Dr. Dao's medical care and treatment".
In the video taken by passengers, Dao refuses to be give up his seat.
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The company also said all passengers on the flight would be reimbursed for their tickets. He continued to uphold that United Airlines' employees followed established company procedures for handling the situation. At least one of the security officers has been placed on leave, according to authorities.
The event stemmed from a common air travel issue - a full flight. Nobody volunteered and so four passengers were picked at random.
That's when three Aviation Department police officers boarded the plane.
United Airlines will offer compensation to all passengers aboard Sunday's Flight 3411 from Chicago to Louisville, Kentucky, the airline announced Wednesday.
After Dao refused, saying he had patients to see the next day, United called in Chicago Aviation police officers to forcibly remove him from the plane.
Videos show him being approached by security, tossed against a metal armrest and then pulled from his seat and and dragged down the aisle as he screamed and other passengers looked on in horror.
The U.S. Transportation Department also is investigating whether United complied with federal regulations regarding overbooking.
A group of protesters gathered outside the United Airlines terminal at Chicago's O'Hare International Airport on Tuesday, chanting that when their community is under attack, they "stand up and fight back".